Customer Support

/Customer Support
Customer Support2018-06-27T21:37:19+00:00

The Complete After Care Service from Victor CNC

When you purchase a Victor machine you have access to some of the most extensive and professional OEM service in the industry. We know our machines inside out and provide excellent service and support… we’ll make sure your machines are always operating to their full potential.

Victor Care

Victor Care Preventative Maintenance

Having the correct preventative maintenance programme is vital if you are to keep your CNC lathe running at peak performance while at the same time avoiding unplanned downtime. Here at VMAX we offer the well regarded ‘VictorCare’ Preventative Maintenance Programme. Full details available from Victor CNC (UK) Limited. Remember, not having a planned maintenance programme is false economy. Talk to us about putting a schedule in place for your machine…

Onsite Service

On-Site Service

Our factory trained service engineers install all new machines at customers’ premises as well as carrying out any breakdown service visits. With many years of experience in electrical and mechanical engineering we have a very capable team able to offer a unique knowledge of Victor models. Our Service Manager can be contacted in person to discuss any problems and where possible will give advice and technical support to enable your machine to be up and running as soon as possible, or schedule a service engineer’s visit should this be required. Access to original machine technical documentation through our e-service link direct to our factory means our service support is second to none.

Victor Training

Training

The productivity and performance of your Victor Machine will be affected by the competence and skills of your machine tool operators.

Our operator training courses are held at your facilities following machine installation and commissioning. Training is delivered by our own highly-qualified engineers. Instruction is practical and informative, and is designed to get your operators up-to-speed with the productive, reliable and safe operation of our machine tools.

Training is an essential and integral element of the after-sales services provided by Victor CNC – please contact us to find out more.